Return Policies

14-Day Money Back Guarantee & Our Return Policy
If, for any reason, you are not satisfied with your purchase, you may return any item(s) within 14 days of receiving your order for refund (shipping/handling & insurance fees are non-refundable).  Please note that the merchandise must be undamaged and in "new and unused condition" to be acceptable for return.  If you receive damaged or incorrect merchandise, please contact us via email to: sales@thetiffellegroup.com within 24 hours after receiving the order.  We shall acknowledge receipt by issuing a "Return Authorization Number" (RAN) via email to you. 

To return your purchase, please follow these steps:

1) Re-package the item along with all its parts in the box that it came in, or one appropriate for shipping.

2) Complete the back of your order summary and place it inside the box. You may wish to keep a copy for your records.

3) Please return your item via an insured method and keep a copy of the tracking number until your refund has been processed.


Please ship to:
The Tiffelle Group Returns Facility
9620 McCowan Road,
P.O. Box 10088, RPO Williamstown
Markham, Ontario
CANADA L3P 0B7
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Insuring your return
Insurance protects you against theft or loss of the item you're returning.  An insurance tracking number is required to verify that your order has been received by our warehouse.  We are not responsible for packages that are returned without insurance.

Returning an item in person
Presently, we do not have the facility to accept in person returns.  All returns must be mailed to the address listed above.

Please note: You must obtain the "Return Authorization Number" (RAN) before returning any item(s) and the returned item(s) must arrive to our Returns Facility no later than 14 days from obtaining the "RAN".  Any returned item(s) without the "RAN" will not be accepted. 

Refund Policies